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Service & Support

Get support.

We also know that it's not enough to build books and media that work in the classroom – we have to make sure that they work for you, whenever you need them and wherever you fall on the digital curve. It's part of our commitment to provide full support for everyone who uses our classroom tools.

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Learn more about:

Technical Support:

Contact Technical Support by phone at 800-936-6899 or by e-mail at BFW.TechnicalSupport@macmillan.com with any questions about getting access to eLearning resources. Instructors and students should call for fastest service.

Technical Support’s hours are as follows:

Monday - Thursday 9:00 a.m. - 3:00 a.m. EST
Friday 9:00 a.m. - 11:00 p.m. EST
Saturday 11:30 a.m. - 8:00 p.m. EST
Sunday 11:30 a.m. - 11:00 p.m. EST